Frequently Asked Questions

Everything you need to know about our VIP airport concierge services

VIP terminal service provides a private, fast-track airport experience including personal assistance, dedicated lounges, priority security checks, passport control, and baggage handling — all away from the public terminal.

  • Personal escort from aircraft door or terminal entrance
  • Priority immigration/security
  • Assistance with luggage
  • Access to private lounge (in participating airports)
  • Coordination with driver or airline staff

Yes. VIP terminal services usually require 24–72 hours advance booking. Last-minute bookings are possible but not guaranteed.

Yes. Most VIP terminals allow additional passengers for an extra fee. Some restrict the number of guests depending on the lounge capacity.

Policies vary by airport. Some terminals offer reduced rates for children; others charge the same as adults.

Many VIP terminals provide private luxury transport on the tarmac (e.g., Mercedes V-Class, BMW 7 Series), but availability differs by airport.

Common options include:

  • Mercedes V-Class / Viano
  • Mercedes S-Class
  • Luxury SUVs (Range Rover / BMW X7)
  • Executive sedans (E-Class / 5 Series)

Yes. Vans and minibuses (7–16 passengers) can be arranged based on request.

VIP transfer services generally offer fixed, pre-confirmed pricing, regardless of traffic conditions.

Yes. VIP staff or chauffeurs take care of all luggage handling, including collection from the belt and loading into the vehicle.

Yes. Reputable VIP transport includes real-time flight tracking and free waiting time (usually 45–90 minutes, depending on the service).

Your chauffeur and VIP team monitor flight changes and adjust timing automatically.

Absolutely. Options may include:

  • Bottled water and refreshments
  • Child seats
  • Wi-Fi in the vehicle
  • Security staff
  • Business services (printing, meeting room)

Some VIP terminals allow pets if documentation complies with airport rules. Transport providers may also accept pets upon request.

Most services accept:

  • Credit cards
  • Bank transfer
  • Corporate account billing
  • Online payment link

Yes, but cancellation policies vary. Common terms:

  • Free cancellation up to 24–48 hours before service
  • Late cancellations may incur full or partial charges

Most VIP terminals and luxury chauffeurs operate 24/7, but advance booking is strongly recommended for night flights.

Yes. Long-distance transfers, hourly chauffeur service, and multi-day bookings can be arranged.

Still have questions?

Our team is here to help. Contact us for personalized assistance with your travel needs.

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